General Information
Where does Pawsome Couture ship from?
We ship from several locations worldwide. With the help of several freight forwarders we can choose the location nearest to you whether you are in the Northern or Southern hemisphere. If you need further information on the shipping partners we use for your country please reach out to us at support@aristopetsstore.com
How safe is it to order with Aristopetsstore?
Here at Pawsome Couture we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish.
All of our payments are processed through PayPal & Stripe for full protection at your end.
We also have a 30 day money back guarantee along with a full resolution process in place should you change your mind or should any issues arise with your order.
We have over 100,000 happy customers and would love you to join them!
If you have any concerns whatsoever before placing an order please drop us a message at support@aristopetsstore.com
Does AristoPetsStore ship internationally?
We currently ship to the vast majority of countries worldwide. If your country is not available at the checkout please drop us an email at support@aristopetsstore.com to assist.
Where can I contact Aristopetsstore?
The best place to contact us is via our Helpdesk. You can either drop us a message on our Contact Us page or else email us directly at support@aristopetsstore.com.
Our opening hours are M-F 8.30 - 5.30 PST. We will get back to your query within 24-48 hours maximum.
Please also note that we operate online only so do not have the facilities to take calls. We will fully resolve any issues whatsoever via our Helpdesk.
Is AristoPetsStore legit?
Yes, AristoPetsStore is a 100% legitimate site and you need not worry when ordering with us! We are here to make your order experience as easy and efficient as possible. Your order will be treated with care from start to finish and we are here to help every step of the way. With over 275,000 customers to date and features in Catster, Yahoo News, MSN, Parents Magazine and USA Today we’d love you to come join our AristoPetsStore community.
All of our payments are processed through PayPal & Stripe for full protection at your end. We also have a 30 day money back guarantee along with a full resolution process in place should you change your mind or should any issues arise with your order.
How does AristoPetsStore donate to help animals in need? How can I nominate a cause/individual for consideration?
We passionately believe in giving back and each month select a number of animal fosters/shelters/charities to donate a proceed of our profits to.
Several of these have been selected as a result of customers/followers reaching out to us and nominating them so if you have any worthy recipients in mind please reach out at support@aristopetsstore.com
Does AristoPetsStore sell dog products?
Yes! We have a collection designed for dogs here:Dog Collections there an item for dogs you'd like to see from us?
We'd love to hear from you, drop us a message at support@aristopetsstore.com so we can pass it along to our design team.
Making an Order
I have a discount code, where can I enter it?
All discount codes can be entered at the checkout payment page in the “Discount Code/Gift Card” field. The relevant discount will then be applied to your order. Please note that discount codes cannot be applied to Shipping Costs.
I have a discount code and forgot to enter it at the checkout, what can I do?
Please drop us a message at support@aristopetsstore.com with your order number and the discount code in question and we will endeavour to adjust your order total. Please note that it must be avalid discount code for your order.
My order is a gift, can you remove the invoice from the package?
Our packages are sent without a receipt/invoice as standard so do not worry :) Your receipt comes in the form of your confirmation email.
If you require any further information please drop us a message at support@aristopetsstore.com
My payment was rejected at the checkout but I know the issue is not with my card, what can I do?
Firstly we would recommend clearing your cache and cookies and trying to order from a different browser. We would also recommend PayPal as a payment method if you are unable to use your credit card as normal.
If this is not working it may be that we are an international company and your card is not set up for international payments. In this case we would recommend contacting your bank for further information.
If you have any concerns whatsoever in regards to a payment made through our site please drop us a message at support@aristopetsstore.com
I want to add an item to my order, is it too late?
The best thing to do is contact us ASAP and we will endeavour to merge your original order with a new order of the item in question (we will deduct any duplicate shipping charges if it possible to have them shipped together).
Please contact us at support@aristopetsstore.com
Can I cancel my order?
If you wish to cancel an order we request that you contact us within 24-48 hours of receiving your confirmation email. We have a very quick turn around time between order confirmation and processing at the warehouse so contacting us ASAP gives us the best chance to sort this for you.
For printed-to-order items (shoes, leggings, mugs) we request that you contact us between 12-24 hours. As these items are printed specifically for you there is a shorter cancellation window.
Please Note: Once an item has shipped we are unable to cancel it.
If you order is held up/significantly delayed/missing in transit we will endeavour to send a replacement ASAP but as we cannot recall the package we cannot cancel or refund it at this point. Each case is different however and we are here to help.
Please drop us a message at support@aristopetsstore.com assist or for further information.
Shipped Orders
How long will it take to get my order?
Please see our Shipping Information Page for time estimates. Please note that we ship from several locations worldwide so your order will be sent from the location nearest to you.
Please note that the processing time is 2-4 business days on average (this may be be 5-7 business days for high demand items so please consult the product description for further details).
If you need your order by a certain date and are unsure if it will arrive within our Standard Shipping time frame then please select Fedex Express shipping at the checkout or contact us at support@aristopetsstore.com for more information.
How can I track my order?
Once your order is dispatched you will receive an email with your tracking number and instructions on how to follow its journey.
We also highly recommend creating a customer account with the email used to make the order. You will be able to easily follow its journey in your account dashboard.
You can also follow your package's journey on the domestic postal service website of your country (e.g USPS/AusPost/CanadaPost etc.) by entering the tracking number in the "Track & Trace" section on the relevant website. If you have any issues tracking your order please drop us a message at support@aristopetsstore.com
My order is delayed, what can I do?
Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page: check it out here.
Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.
Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at support@aristopetsstore.com.
I ordered 2+ items but only received one, where's the rest of my order?
On occasion some items may be shipped separately due to size/availability.
If a package arrives with items missing don't panic, we will make sure that everything arrives safely to you. Drop us a message at lolostorebcd@gmail.com so we can make sure everything is in order.
If you have only received one tracking number and you are still missing an item/items please contact us to assist at support@aristopetsstore.com.
Are international fees/custom charges included in your prices? Will they be applied to my order upon arrival in my country?
Such fees are not included in the product prices on our site and are at the discretion of the destination country upon arrival.
We recommend checking in with your country’s local VAT & custom duties policy which will outline if additional charges will be applicable on arrival. (Usually it will be on orders over a certain monetary value).
Please Note: As per our Shipping Information page we will not be responsible for any Duties, Taxes, or Customs fees under any circumstances-they are payable by the receiver.
What should I do if there is an issue with the final delivery of my order?
If there is an issue with final delivery of your package we encourage you to reach out to the carrier directly as they can only organise redelivery/collection with the recipient of the package. In such cases we will not be able to co-ordinate the final delivery on your behalf but we will assist as best we can from our end.
If you need to modify the address on the package (due to a move in address or a mistaken address when ordered) you may be charged a change of address fee. Please note that Aristopetsstore will not be responsible for such fees under any circumstances.
If the package is deemed lost/mislaid by the carrier please reach out to us and we will endeavour to assist from our end and send out a replacement to you. Please note that in scenarios where the package has been lost due to an error/mistake on the carrier's part we cannot issue a refund.
Refunds and Returns
I want to return my order, what do I do?
If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions:
1) The item is unworn, unwashed and unused.
2) The item returns to us in its original packaging.
3) The item arrives back to us within 30 days of you receiving. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve with you).
All refund issues are processed through our Support Team which you can reach via our Contact Us page or by emailing support@aristopetsstore.com. It is important to contact us ASAP as all returns require the inclusion of a slip containing your Return Authorisation Number which is obtained from a member of our Support Team. We will also provide the nearest location to you where you can send your item(s) back.
Please do not send the order back to us without obtaining the return address and your Return Authorisation Number as we may be unable to accommodate you in this scenario. Some of our warehouse facilities are unable to accept returns so it is vital you contact us so we may fully assist and provide the best address to you.
My order arrived damaged, what can I do?
In the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this you will be required to provide us with photos demonstrating the issue with the item received via our Helpdesk. Please drop us a message at support@aristopetsstore.com.
Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order or a full refund. This is down to the discretion of the Management Team.
Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.
My order has just been cancelled/refunded, when can I expect the funds to land back in my account?
Once you receive an email notifying you that the refund has been processed by us the funds will be on their way to be deposited back in your account. Depending on your bank this takes between 3-5 business days. If you have any concerns in this regard please do not hesitate to contact us at support@aristopetsstore.com
If I reject a package sent to me after ordering can I be refunded?
As outlined in our Shipping Information we cannot issue refunds on rejected packages.
Please reach out to us if you have any concerns whatsoever regarding your order so we can properly assist and ensure we are able to refund your order for you.
If you reject a package and reach out to us afterwards to query we may be unable to retrieve the package or assist further.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.